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Refund policy

Refund Policy

Effective Date: 19th September, 2025

At Khabo, customer satisfaction is our top priority. We aim to ensure a smooth and reliable food delivery experience. However, since food is perishable, refunds are handled with care and specific conditions. Please read our policy carefully.

1. Order Cancellations

  • Customer-Initiated Cancellation:

    • You may cancel your order before the Vendor accepts or starts preparing it.

    • If cancelled in this stage, you will receive a full refund (excluding any payment gateway charges, if applicable).

    • Once the Vendor has started preparing the food, cancellation may not be possible, and no refund will be issued.

  • Vendor/Khabo Cancellation:

    • If a Vendor cancels your order (due to unavailability, technical issue, etc.), you will receive a full refund.

    • If Khabo cancels an order due to system error, payment failure, or operational issues, you will receive a full refund.

2. Refunds for Delivery Issues

Refunds may be issued if:

  • The order was not delivered.

  • The order was delivered to the wrong address due to Delivery Partner error.

  • The delivered items were completely different from what you ordered (e.g., wrong menu items).

Note: Refunds will not be issued for delays due to traffic, weather, natural calamities, or other reasons beyond our control.

3. Refunds for Quality Issues

  • If the food is found to be spoiled, unsafe, or unfit for consumption, please report it immediately with proof (photo/video) within 2 hours of delivery.

  • Our support team will verify the complaint and process a refund or re-delivery at our discretion.

  • Taste preferences or minor variations in preparation do not qualify for refunds.

4. Non-Refundable Situations

  • Orders where the customer provided the wrong delivery address or incorrect details.

  • Delays caused by the customer (e.g., unreachable phone, incorrect address, refusal to accept delivery).

  • Partially consumed orders (unless food safety/quality issue is proven).

5. Refund Process & Timeline

  • Once approved, refunds will be processed to your original payment method (UPI, wallet, card, etc.).

  • Refunds are typically credited within 5–7 business days (depending on your bank/payment provider).

  • In case of wallet refunds (if applicable), the refund will reflect within 24 hours.

6. Contact for Refunds

For refund requests or complaints, please contact us: