Effective Date: 19th September, 2025
At Khabo, we strive to provide a smooth and reliable food delivery experience. Since food is perishable and often prepared immediately after order confirmation, cancellations are subject to the following terms:
Before Vendor Acceptance/Preparation:
Orders can be cancelled through the Khabo app before the Vendor accepts or starts preparing the order.
A full refund will be issued (excluding any payment gateway charges, if applicable).
After Vendor Acceptance/Preparation:
Once the Vendor has started preparing your food, cancellation is not allowed, and no refund will be issued.
After Pickup by Delivery Partner:
Orders cannot be cancelled once picked up by the Delivery Partner.
A Vendor may cancel an order due to unavailability of items, technical issues, or other operational reasons.
Khabo may cancel an order in case of payment failure, system error, or service disruption.
In such cases, customers will receive a full refund of the order amount.
If a Vendor is unable to fulfill part of your order, you will be refunded for the unavailable items.
The remaining part of the order will be delivered as confirmed.
Approved refunds will be processed to the original payment method.
Refund timelines:
Wallet refunds (if applicable): Within 24 hours.
Bank/UPI/Card refunds: 5–7 business days (depending on your bank/payment provider).
Refunds will not be issued if:
The customer provided the wrong delivery address or incorrect details.
The customer is unavailable/unresponsive at the time of delivery.
The customer cancels after the food has been prepared or dispatched.
For cancellation or refund-related queries, please reach out to us:
📞 Phone: +91-7838194590
📧 Email: khabo@sofodel.xyz
🌐 Website: https://khabo.sofodel.xyz/