Cancellation policy

Khabo Cancellation Policy

Effective Date: 19th September, 2025

At Khabo, we strive to provide a smooth and reliable food delivery experience. Since food is perishable and often prepared immediately after order confirmation, cancellations are subject to the following terms:


1. Customer Cancellations

  • Before Vendor Acceptance/Preparation:

    • Orders can be cancelled through the Khabo app before the Vendor accepts or starts preparing the order.

    • A full refund will be issued (excluding any payment gateway charges, if applicable).

  • After Vendor Acceptance/Preparation:

    • Once the Vendor has started preparing your food, cancellation is not allowed, and no refund will be issued.

  • After Pickup by Delivery Partner:

    • Orders cannot be cancelled once picked up by the Delivery Partner.


2. Vendor or Khabo Cancellations

  • A Vendor may cancel an order due to unavailability of items, technical issues, or other operational reasons.

  • Khabo may cancel an order in case of payment failure, system error, or service disruption.

  • In such cases, customers will receive a full refund of the order amount.


3. Partial Cancellations

  • If a Vendor is unable to fulfill part of your order, you will be refunded for the unavailable items.

  • The remaining part of the order will be delivered as confirmed.


4. Refunds for Cancellations

  • Approved refunds will be processed to the original payment method.

  • Refund timelines:

    • Wallet refunds (if applicable): Within 24 hours.

    • Bank/UPI/Card refunds: 5–7 business days (depending on your bank/payment provider).


5. Non-Refundable Situations

Refunds will not be issued if:

  • The customer provided the wrong delivery address or incorrect details.

  • The customer is unavailable/unresponsive at the time of delivery.

  • The customer cancels after the food has been prepared or dispatched.


6. Contact Us

For cancellation or refund-related queries, please reach out to us: