Privacy policy

Khabo Privacy Policy

Effective Date: 19th September, 2025

Khabo, operated by Sofodel (“we”, “us”, “our”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Service”).

By accessing or using Khabo, you agree to this Privacy Policy. If you do not agree, please do not use our Service.


1. Information We Collect

We may collect the following types of information:

a) Information You Provide

  • Account details: name, email address, phone number, password.

  • Profile details: address, location, delivery preferences, payment methods.

  • Order information: items ordered, vendor details, delivery instructions.

  • Support interactions: messages, feedback, or queries sent to khabo@sofodel.xyz or through the app.

b) Information We Collect Automatically

  • Device & app usage: IP address, browser type, mobile device ID, operating system, access times, pages viewed.

  • Location information: precise or approximate location if you allow GPS/location tracking.

  • Transaction information: payment history, order history, refunds, coupons used.

c) Information From Third Parties

  • Payment gateways, delivery partners, or vendors may share information to process your transactions.

  • Social login (if used) may provide us with your profile information as per their policies.


2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the Khabo Service.

  • Process and deliver your orders, including sharing details with Vendors and Delivery Partners.

  • Personalize your experience and recommend relevant offers.

  • Communicate with you regarding orders, promotions, or updates.

  • Prevent fraudulent activity, enforce Terms & Conditions, and ensure service security.

  • Comply with legal obligations.


3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Vendors: to fulfill your food/goods order.

  • Delivery Partners: to deliver your orders.

  • Payment providers: to process transactions securely.

  • Service providers: for analytics, customer support, marketing, IT infrastructure.

  • Legal authorities: if required by law, regulation, or court order.

  • Business transfers: in case of merger, acquisition, or restructuring.


4. Cookies & Tracking Technologies

  • We use cookies, beacons, and similar technologies to enhance your browsing, improve performance, analyze traffic, and personalize ads.

  • You can manage cookies through your browser settings, but disabling them may limit functionality.


5. Data Retention

  • We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

  • Order and transaction data may be retained as required by tax or accounting laws.


6. Data Security

  • We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

  • However, no method of electronic transmission or storage is 100% secure. You use our Service at your own risk.


7. Your Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or update your personal data.

  • Request deletion of your personal data.

  • Restrict or object to our processing of your data.

  • Withdraw consent at any time (without affecting past processing).

To exercise these rights, please contact us at khabo@sofodel.xyz.


8. Children’s Privacy

Our Service is not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us information, please contact us to remove it.


9. Third-Party Links

The App may contain links to third-party websites/services. We are not responsible for their privacy practices. We encourage you to review their policies.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on https://khabo.sofodel.xyz/ with the revised “Effective Date.” Continued use of our Service means you accept the updated policy.


11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, you can contact us: